Privacy Policy

Introduction

nDuthi254 ("we," "our," or "us") operates a motorcycle taxi service platform that connects passengers with drivers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and services.

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

• Name: Your full name for ride booking and identification
• Phone Number: For authentication, communication, and ride coordination
• Account Information: Login credentials and account preferences

Location Information

• Real-time Location: GPS coordinates to determine pickup and drop-off locations
• Location History: Previous ride locations for improved service and route optimization
• Address Information: Saved addresses for convenience

Ride Information

• Trip Details: Pickup and destination locations, trip duration, and distance
• Ride History: Past rides for billing, customer service, and service improvement
• Driver-Passenger Communications: In-app messages and call logs related to rides

Device Information

• Device Identifiers: Unique device identifiers and mobile network information
• Usage Data: App interaction data, crash reports, and performance metrics
• Technical Information: Device type, operating system, and app version

How We Use Your Information

Core Service Delivery

• Facilitate ride bookings and connect passengers with drivers
• Provide real-time location tracking during rides
• Process payments and maintain transaction records
• Send SMS notifications about ride status and updates

Service Improvement

• Optimize driver-passenger matching and routing
• Analyze usage patterns to improve app functionality
• Develop new features and enhance user experience
• Ensure platform safety and security

Information Sharing and Disclosure

With Drivers

• Share necessary ride information (pickup/drop-off locations, contact details) with assigned drivers
• Provide trip details required for service completion

Service Providers

• Third-party payment processors for transaction handling
• SMS service providers for ride notifications
• Cloud storage and hosting services
• Analytics and crash reporting services

Data Security

Your Rights and Choices

Access and Control

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format

Location Data Control

• Disable Location: You may disable location services, but this will limit app functionality
• Location History: Delete previous location data through app settings

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or email. Your continued use of the service after changes constitutes acceptance of the updated policy.

Regulatory Compliance

This Privacy Policy complies with applicable data protection laws, including:

• Kenya Data Protection Act
• General Data Protection Regulation (GDPR) where applicable
• Google Play Store privacy requirements